allianceonline BUSINESS is our internet banking solution for companies and partnerships who have banking accounts with Alliance Bank.

It is an electronic delivery channel that offers banking without borders and brings the banking service to you anywhere via the Internet. Authorised personnel of a company who subscribes to the service can access REAL-TIME information of their account balances as well as details of transactional activities. In addition, electronic funds transfer and cash management functions are readily available.

• REAL-TIME account information and interest rates 
• Funds transfer, inbound and outbound payments and remittances for cash management including interbank transactions 
• Trade Finance facility account inquiry and outstanding items
• Utilities payment and payroll salary crediting services to any Malaysian bank
• Cheque reconciliation
  

The Internet-enabled and 'point & click' feature of allianceonline BUSINESS allow authorised users of an entity from any location to perform banking-related transactions.

Customers are assured of data and transaction security using the latest security technology. Transaction confidentiality is assured with an additional feature of Security Token for electronic signatory functions. With Security Token, a signatory can access and approve transactions of his/her mandated company. In addition, signatory with signing rights in multiple companies (related or not related) can be linked by a single Security Token. To learn more on what our Security Token can do, click here.

Every transaction successfully submitted to the Bank will be acknowledged via a screen message with a transaction reference number upon REAL-TIME acceptance as proof of delivery and origin.

For more details or a demo, please call eBanking at 03-5516 9988 (during banking hours), or fax us at 03-5621 5624, or email us at online@alliancebg.com.my, You can also make an appointment with us by completing Online Appointment Request Form.

1. What is allianceonline BUSINESS?
   allianceonline BUSINESS is a service providing direct access to your accounts as well as information services via the Internet. It is available to partnerships and companies who are customers of Alliance Bank.
   
   
2. What do I need to get started?
   • A current and/or deposit account with Alliance Bank.
   • To access, we recommend that you use the 128-bit encrypted version of Microsoft Internet Explorer 6.0 or Firefox 2.0.
     If you do not already have one of these browsers, please click at the link to download the latest version of Microsoft or Firefox browser.
     Find out more about encryption and browser below.
     
     
3. What are the benefits of using allianceonline BUSINESS?
   • Linking remote users - authorised users and signatories though geographically dispersed, can dial up and perform banking transactions via a PC or notebook whose specifications meet our recommended requirements
   • Secure online access - equipped with the latest 128-bit encryption software, access to allianceonline BUSINESS is controlled by a Login ID and PIN. In addition, approval of financial transactions with a smart card enhances security and privacy
   • Flexibility - signatories who have signing rights in various "unrelated" companies can access and approve transactions using a single smart card. There is no limitation to the number of authorised users and each financial transaction can allow a maximum of three signatories.
   • Dual access control - access control for authorised signatories is maintained by Alliance Bank whilst other users can be maintained by you via the access matrix. In addition, the processes of a financial transaction is categorised to allow adequate segregation of duties and control.
   • Import/Export of data - allows import of payroll information from your existing proprietary system to allianceonline BUSINESS for payment subject to minimal customisation.
     
     
4. What are the system requirements?
   We recommend the following minimum system configuration:
   • Any IBM compatible PC
   • 128MB RAM
   • Hard Disk Space minimum 50MB
   • SVGA Colour Monitor
   • Installed with Windows OS/Java Runtime Environment 1.5 and above*
   • Microsoft Internet Explorer 5.5/6.0 or Mozilla Firefox 2.0
   • Internet connection (Dial-up or Broadband)
     
   * applicable for Full Module subscription
   
   
5. What are the packages available?
   We offer two (2) packages which are
   • Inquiry Module include only Inquiries services such as Account Balance Inquiry, Transaction Activity Inquiry and Cheque Information Inquiry
   • Full Module includes all Inquiries and transactional services
     
     
6. What are the services available?
   

   INQUIRY	TRANSFER	PAYMENT	PAYROLL	TRADE FINANCE
   * Account Balance * Transaction History * Cheque Information	* Funds Transfer * Fixed Deposit	* Remittance * Bill Payment * Receivable Payment Service * Disbursement Payment Service	* Salary Payment * PCB/LHDN Payment * EPF/KWSP Contribution	* Trade Inquiry * Application for Bank Guarantee / Letter of Credit

   
   
   
7. How much does it cost to use the services?
   A monthly subscription fee will be levied based on the package selected by the customer. Other transactional fees will be applicable too.
   
   
8. Can I access allianceonline BUSINESS if I am overseas or away from my office premises?
   As long as you have access to the internet, you can login to allianceonline BUSINESS by going to https://www.allianceonline.net.my/Corporate/welcome.htm using your Login Name, User ID and PIN. The Security Token is required if you would like to perform the online transaction.
   
   
9. Is allianceonline BUSINESS available 24 hours daily?
   Yes. You can access to allianceonline BUSINESS 24 hours a day, 7 days a week to check your account information and perform transactional services*.
   
   *subjected to Bank's cut-off time
   
   
10. Am I required to install any special software to use allianceonline Business?
    allianceonline BUSINESS requires Java Runtime (JRE version 1.5 and above) to be installed if you are subscribing to Full Module. This software will be delivered together with your Security Token. Alternatively, you can download the latest version from the Sun Microsystem website.
    
    
11. How do I check my Java Runtime version?
    To check or activate Java in your browser :
    Go to [Tools] from your Internet Explorer browser menu bar. Then select [Internet Options].
    
    
    Select [Advanced] and scroll down to look for [Java(Sun)]. If the checkbox is not checked, please tick and click 'Apply' then 'OK'. You are required to restart the computer for the changes to take effect.
    
    
    
12. What is the First Login Activation process?*
    This activation process involved assigning the Security Token to the respective user. Besides that, you are required to select your challenge questions and create an Approval Password. The challenge questions will be used to authenticate user when changing/re-activating Approval Password.
    
    * applicable for Full Module subscription
    
    
13. What is a Security Token and a Token Response?*
    Security Token is a device to generate 8-digit random numbers which will be used by a user when approving/authorising transaction as a second factor authentication. Token response refers to the 8-digit random numbers.
    
    * applicable for Full Module subscription
    
    
14. What is an Approval Password?*
    Approval Password refers to the password created by the user during the first time login activation process. This password will be used during approving/authorising to digitally sign the transaction. This credential will address the non-repudiation risk associated with financial transactions.
    
    * applicable for Full Module subscription
    
    
15. What should I do if I forget my Approval Password?*
    You can perform a self-recovery by clicking "Check & Sign > Recover Approval Password/Cert". You are required to answer two (2) challenge questions and provide the Token Response in order to re-activate your Approval Password.
    
    * applicable for Full Module subscription
    
    
16. What happens if we get disconnected in the course of sending an approved instruction to Alliance Bank? How will we know if the instruction has been effected?
    The status of the transmission will be "Failed" which you can verify from the "Others > Audit Trail > Electronic Journal", in which case, you are advised to resend the instruction. If the line is disconnected after the instruction has been successfully sent to us, we advise that you reconnect to the Internet to confirm the status of the transmission and check your account balance.
    
    
17. When can my company start to use the allianceonline BUSINESS services?
    Your company will be ready to use allianceonline BUSINESS services when you have received the following:
    • PIN Mailer
    • Security Token*
    • Online Security Device Compact Disc (includes Java Runtime Software and Activation Guide)*
      
      
    * applicable for Full Module subscription
    
    
18. What is encryption and how is information is protected?
    Your online banking session - from your PIN/password to your instruction to pay a bill - becomes a string of unrecognisable numbers (coded language) before entering the Internet, i.e. your account information will read as gibberish to all but you and Alliance Bank. Both our computers and your browser understand the mathematical formulas or algorithms which serve as door-locks on your account information that turn your banking session into numeric code and back again into meaningful information. High encryption (128-bit) is exponentially more powerful than standard encryption (40 or 56-bit). This also meets the Bank Negara Malaysia (BNM) requirement for all banks to have high encryption for online transactions.
    
    
19. What is "Two-Factor-Authentication"?
    Two-Factor-Authentication is a security measure to provide two means of identification known only to that user. In allianceonline BUSINESS, the login PIN will be used as the first level authentication while the Security Token is the second-level authentication. Both of these credentials are required for login and transacting electronically.
    
    
20. What precautions can we take to protect ourselves when using internet banking?
    Whilst we use the latest encryption technology and a variety of security measures, you too, have a part to play. We advise that you:
    • do not write down your PIN anywhere; memorise them
    • do not disclose your PIN to anyone, including Alliance Bank employees
    • keep all records of such PIN safe and secure at all times
    • pay close attention to the alerts on the bank's website/ATM
    • never reveal your internet banking credentials to any party online whether via e-mail, messaging or any other medium
    • delete or do not respond if an email is suspected to be a spam mail
    • do not click on links within emails or instant messages unless from a known source
    • be careful and vigilant when providing personal details like email and telephone/mobile numbers to any person/organisation
    • avoid carrying out your internet banking transactions on public computers such as in cybercafés
    • install anti-spam and anti-virus software in computers and laptops and keep them up to date
    • notify us should you receive any suspicious emails/sms/phone calls that require you to update or disclose your internet banking credentials.
      
      
21. What precautions should I take when using shared/public PCs for this service?
    Using shared/public computers (PCs) do pose some potential risk when performing your transactions. Hence, clear the browser cache after each session so that your account information is not stored in such PCs.
    
    
22. Where can I get support and information related to allianceonline BUSINESS?
    If you need technical assistance related to allianceonline BUSINESS, please contact our Customer Service representative at 03-5516 9988 during banking hours or email us at online@alliancebg.com.my. As for Commercial Banking product related information, please forward your enquiries to our Commercial Banking hotline number at 1-300-88-0880 during banking hours or email to businessinfo@alliancebg.com.my.
    
    
23. Can we link accounts of subsidiary companies?
    Yes, you can link your business accounts to perform account inquiries and transfer funds between the accounts.
    
    
24. Can we view online our historical account activity prior to our subscription of allianceonline BUSINESS?
    You can view or download historical activity of your accounts only from the date of your PIN activation.
    
    
25. Can we access both business and personal accounts?
    To access your personal account with Alliance Bank, please register at www.alliancebank.com.my or visit your nearest Alliance Bank branch.
    
    
26. What happens if we get disconnected in the course of sending an approved instruction to Alliance Bank? How will we know if the instruction has been effected?
    The status of the transmission will be "Failed" which you can verify from the Audit Trail, in which case, you are advised to resend the instruction.
    
    If the line is disconnected after the instruction has been successfully sent to us, we advise that you reconnect to the Internet to confirm the status of the transmission and check your account balance.
    
    
27. What are the other domain addresses for access to your website?
    You may access our website via www.alliancebank.com.my.
    
    For more details, please call your nearest Alliance Bank Malaysia Berhad branch or email us at online@alliancebg.com.my.
    
    

1. What is encryption?
   Your online banking session - from your PIN/password to your instruction to pay a bill - becomes a string of unrecognisable numbers (coded language) before entering the Internet, i.e. your account information will read as gibberish to all but you and Alliance Bank.
   
   Both our computers and your browser understand the mathematical formulas or algorithms which serve as door-locks on your account information that turn your banking session into numeric code and back again into meaningful information.
   
   High or b encryption (128-bit) is exponentially more powerful than standard encryption (40 or 56-bit).   
   
   
2. What type of encryption do we need?
   To conduct online banking with Alliance Bank, the high 128-bit encryption that comes with the following browsers is recommended:
   • Microsoft Internet Explorer 6.0
   • Firefox 2.0

1. What is a Browser?
   A browser is the software that enables you to visit Web sites and view Web pages on your computer screen. Your browser knows how to turn programming instructions sent over the Internet into a meaningful Web page, without which you will not be able to read the material or view the accompanying graphics.
   
   Browsers offer varying degrees of security in encryption. At Alliance Bank, we evaluate browsers to ensure they provide the encryption level required, i.e. 128-bit to secure online banking through the Internet.   
   
   
2. How do we know if our banking session is encrypted?
   To determine if encryption is being used on a Web page, please locate the lock icon. Internet Explorer displays a lock icon in the Security Status bar to the right of the Address bar.
   
   
   
   Firefox displays a lock icon in the Status bar at the lower portion of the browser.
   
   
   
   
3. What are your recommended browser versions?
   We recommend that you use the 128-bit encrypted version of the browsers listed above.