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PERSONAL CUSTOMERS AND GENERAL ENQUIRIES Alliance Bank Malaysia Berhad

Call us between 8:00am - 10:00pm local time for general enquiries or 24/7 for
essential services listed below.

Our self service phone banking is available 24 hours a day, seven days a week.

Phone : 03-5516 9988
Fax : 03-5621 5624
Email : info@alliancefg.com

You can call us anytime for essential services :

  • Report lost or stolen card
  • Emergency assistance


BUSINESS CUSTOMERS

Call us between 8:45am to 5:45pm from Monday to Thursday and 8:45am to 4:45pm on Friday.

Phone : 1-300-80-3388
Email : info@alliancefg.com

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel: 03-2604 3378
Fax: 03-2604 3399

Email: groupcommunications@alliancefg.com



WE WANT TO HEAR FROM YOU


Alliance Bank is committed to provide a high standard of service at all times. Your feedback will let us know if we are on the right track and are meeting those standards. 

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. We'll pass your compliment to the relevant staff member and share it as an example of best practice.

How can I make a suggestion?

Your feedback helps us to continually improve the quality of products and services we provide to all of our valued clients.

To raise your concerns or provide feedback about your experiences with us, click here to find out more and the many ways you can reach us.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence.


Complaints+
-

Please let us know if we have not met your expectations. We view your complaint seriously and we strive to resolve the issue as efficiently and fairly as possible.

You may contact our Contact Centre at +603-55169988 (Local and Overseas) or complete the form below.

Further Escalation+
-

If you feel that your complaint was not resolved in a satisfactory manner, you may call or write to:

Mary Magaline John,
Customer Care Unit,
Level 2, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
Tel: 03 2604 3300
Fax: 03 2691 1296

How we handle your complaint:

complain steps

 

Redress+
-

There may be instances where you may not be fully satisfied with our decision. We respect that. You may refer to the respective parties as follows:

  1. BNMLINK - a complaint resolution arm of Bank Negara Malaysia.

    Laman Informasi Nasihat dan Khidmat
    Tingkat Bawah, Blok C
    Bank Negara Malaysia
    Peti Surat 10922
    50929 Kuala Lumpur
    Call : 1-300-88-5464
    Fax: 03-21741515
    Website: http://www.bnm.gov.my/bnmlink
    E-mail: bnmtelelink@bnm.gov.my
  2. ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.

    The Association of Banks in Malaysia
    34th Floor, UBN Tower
    10 Jalan P Ramlee
    50250 Kuala Lumpur
    Call: 1-300-88-9980 (toll free number)
    Fax: 03-2078 8004
    Website: eABMConnect http://www.abm.org.my
  3. Ombudsman for Financial Services (OFS) - an independent body set up to help settle disputes between financial service providers who are its members and the public.

    Ombudsman for Financial Services
    (Formerly known as Financial Mediation Bureau)
    Level 14, Main Block, Menara Takaful Malaysia,
    No.4, Jalan Sultan Sulaiman,
    50000 Kuala Lumpur.
    Call: 03-2272 2811
    Fax: 03-22721577
    E-mail: enquiry@ofs.org.my
    Website: http://www.ofs.org.my
  4. Agensi Kaunseling dan Pengurusan Kredit (AKPK) – offers Debit Management Program to individuals who need assistance in managing their personal debts with financial service providers.

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
    Level 8 Maju Junction Mall
    1001 Jalan Sultan Ismail
    50250 Kuala Lumpur
    Call: 03-2616 7766
    Website: www.akpk.org.my
Aduan+
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Sebarang aduan boleh diajukan sekiranya kami gagal memenuhi permintaan anda. Kami memandang serius tentang aduan anda dan akan berusaha untuk menyelesaikan aduan anda dengan efisien dan seadil mungkin.

Anda boleh hubungi Pusat Perkhidmatan Pelanggan kami di talian +603-55169988 atau sila isi borang di bawah.

Ajukan Aduan+
-

Sekiranya anda tidak berpuas hati dengan cara penyelesaian aduan anda, anda boleh menghubungi kami melalui telefon atau surat kepada:

Cik Mary Magaline John
Unit Khidmat Pelanggan,
Tingkat 2, Menara Multi-Purpose,
Capital Square,
8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
Tel: 03 2604 3300
Faks: 03 2691 1296

Proses pengendalian aduan anda:

complain steps

 

Rayuan+
-

Kami menghormati pendirian anda sekiranya anda masih tidak berpuas hati dengan penyelesaian kami atas aduan anda. Anda boleh merujuk dan menghubungi pihak-pihak berikut:

  1. BNMLINK - bahagian pengendalian aduan Bank Negara Malaysia.

    Laman Informasi Nasihat dan Khidmat (LINK)
    Tingkat Bawah, Blok C
    Bank Negara Malaysia
    Peti Surat 10922
    50929 Kuala Lumpur
    Tel: 1-300-88-5464
    Faks: 03-21741515
    Laman web: http://www.bnm.gov.my/bnmlink
    E-mel: bnmtelelink@bnm.gov.my
  2. ABMConnect - yang ditubuhkan oleh Persatuan Bank-bank Dalam Malaysia (ABM) untuk mengendalikan pertanyaan dan aduan dari orang awam yang melibatkan hal-hal perbankan.

    Persatuan Bank bank Dalam Malaysia
    Tingkat 3, UBN Tower
    10 Jalan P Ramlee
    50250 Kuala Lumpur
    Tel: 1-300-88-9980 (talian bebas tol)
    Faks: 03-2078 8004
    Laman web: eABMConnect http://www.abm.org.my
  3. Ombudsman for Financial Services (OFS/OPK) - badan berkecuali yang ditubuhkan bagi membantu menyelesaikan pertikaian antara penyedia perkidmatan kewangan dengan orang awam

    Ombudsman Perkhidmatan Kewangan (OPK)
    (dulu dikenali sebagai Biro Pengantaraan Kewangan)
    Tingkat 14, Main Block, Menara Takaful Malaysia,
    No.4, Jalan Sultan Sulaiman,
    50000 Kuala Lumpur.
    Tel: 03-2272 2811
    Faks: 03-2272 1577
    E-mel: enquiry@ofs.org.my
    Laman web:http://www.ofs.org.my
  4. Agensi Kaunseling dan Pengurusan Kredit (AKPK) – menyediakan Program Pengurusan Kredit bagi individu yang memerlukan bantuan dalam menguruskan bebanan kredit dengan penyedia perkhidmatan kewangan.

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
    Tingkat 8 Maju Junction Mall
    1001 Jalan Sultan Ismail
    50250 Kuala Lumpur
    Tel: 03-2616 7766
    Laman web:www.akpk.org.my