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About Us
 Contact Us

Simply enter a location in the Search field below or choose an option on the right side of the map to view by services or branch types. Or click here to view branch list according to states.


Call us between 8:00am - 10:00pm local time for general enquiries or 24/7 for
essential services listed below.

Our self service phone banking is available 24 hours a day, seven days a week.

Phone : 03-5516 9988
Fax : 03-5621 5624
Email : info@alliancefg.com

You can call us anytime for essential services :

  • Report lost or stolen card
  • Emergency assistance


Call us between 8:45am to 5:45pm from Monday to Thursday and 8:45am to 4:45pm on Friday.

Phone : 1-300-80-3388
Email : info@alliancefg.com

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel: 03-2604 3378
Fax: 03-2604 3399

Email: groupcommunications@alliancefg.com


Alliance Bank is committed to providing a high standard of service at all times. Your feedback lets us know if we are on the right track and are meeting those standards. 

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. We'll pass your compliment to the relevant staff member and share it as an example of best practice.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. We believe that any issue can be resolved via proper customer engagement and communication. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence.

How can I make a suggestion?

Your feedback helps us to continually improve the quality of products and services we provide to all of our valued clients.

To raise your concerns or provide feedback about your experiences with us, click here to find out more and the many ways you can reach us.

Want to submit your feedback now?

Just fill in the details below and we will channel it to the correct party and strive to ensure that issues are resolved efficiently, professionally and speedily.